Inquiries Concerning IR Information

If your question is not among the frequently asked questions above, contact us using the information below. It may take some time for us to get back to you depending on if the message is sent outside of business hours or the details of your inquiry. Please be advised that we are not able to respond to certain inquiries.

For inquiries on pharmacy services or general business inquiries, click here. (Japanese version only)

*We do not respond to sales solicitations sent via our inquiry form. 

Notes for sending inquiries

1. We respond to inquiries in the order they are received, but it may take some time for us to get back to you depending on if the message is sent outside of business hours or the details of your inquiry. Please be advised that we are not able to respond to certain inquiries. Depending on the nature of your inquiry, we may respond by telephone or letter instead of e-mail.

*For consultations or questions concerning medicines received at one of our pharmacies, please contact the pharmacy directly.
Please do not use the inquiry form for urgent matters.

 

2. Please do not send advertising e-mails or business proposals via the inquiry form.

 

3. Handling of personal information received via the inquiry form

 

  1. Name of business operator
    NIHON CHOUZAI Co., Ltd.
     
  2. Department of/contact information for personal information protection manager
    Position of manager: Director in charge of General Affairs and Human Resources
    Tel: +81-3-6810-0800
     
  3. Purpose of use of personal information
    -To respond to inquiries (including contacting the individual)
    -To improve pharmacy services
     
  4. Outsourcing of handling of personal information
    We may outsource the management of personal information within the scope of the purpose of use stated above. In such cases, we will select an outsourcer that maintains a high level of security with respect to personal information and sign an agreement with them on the proper management and confidentiality of personal information to ensure that it is properly managed.
     
  5. Requests for disclosure, etc. of personal information
    You may use our contact information below to request disclosure, etc. of your own personal information. When such requests are received, we will confirm your identity and take action within a reasonable amount of time.
    [Inquiries]
    NIHON CHOUZAI Co., Ltd.
    1-9-1 Marunouchi, Chiyoda-ku, Tokyo
    Tel: 0120-075-300 (Hours: 9:00 a.m. - 6:00 p.m.*)
    E-mail: privacy@nicho.co.jp
    *Inquiries received on Saturdays, Sundays, national holidays, year-end/New Year’s and Golden Week will be addressed on the next business day or later.
     
  6. Voluntary nature of providing personal information
    Whether you provide us with your personal information or not is up to you. However, we may not be able to take proper action if we do not have the necessary information.

 

Click here for our Privacy Policy.

Inquiry form

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